RAC Acceptance Complaints and Reviews

Had an experience with RAC Acceptance?   Submit review ›
RAC Acceptance
Main address: 5501 Headquarters Dr. 75024 Plano TX
1-888-672-2411, ,
  • 146+20 mobile complaints
  • $230K claimed losses
  • $1.4K average
  • Show More
Had an experience with RAC Acceptance?
Submit review › Submit review ›

     

  • 1 day ago
  • Furniture and Decor
  • Broken Couch
  • 1
  • 1
  • 36

Bought our furniture in Feb. Once paperwork was signed we were told that it would not be delivered for almost a month. Once it was delivered a week later the couch broke, they would not send someone out to fix it for almost another month. Our first payment was due before we even had everything delivered. Before we left the store that first day the lady said she would change it after talking to... Read more

Was this review helpful? 0 0

I had rented a living room and bedroom set and after a yr of paying 380$ a month my account balance went down 1,000$ are you kidding me? So I told them to come pick it up which they did 3 weeks later now they are trying to sue me for 3xs the worth of the furniture! Never rent from them again!!! Add comment

This is a sure way rip consumers off. I was told in the beginning that I would be able to double up on my account but when I tried to I was told that it wouldn't bring my balance down any lower. I am really red up with this company and feel they deserve a class lawsuit. Add comment

     

  • Sep 18
  • Furniture and Decor
  • Customer Service Abuse
  • 6
  • 6
  • 299

I went into Conn's to purchase a washer/dryer/refrigerator. Ashley, the RAC Acceptance representative talked me into buying the insurance for the financing in case I lost a job. I paid on the appliances as promised from September to December. I lost my job and also had to start homeschooling a disabled granddaughter. I CALLED THEM TO LET THEM KNOW. I spoke with Ashley again and asked her... Read more

Was this review helpful? 3 0

     

  • Sep 17
  • Computers
  • Computer Overcharge
  • 1
  • 1
  • 103

I bought a computer for $329.00, by time I am done paying off this computer it will cost us $700.00 with the interest and fees and I am reporting this to the attorney general in Florida. Last month I asked for a pay off and they told me $117.00, Today is $417.00. This company needs to be investigated. They use a good sales pitch to pull someone in. This company has set up in a store as a sub... Read more

Was this review helpful? 4 0

     

  • Sep 16
  • Furniture and Decor
  • Lake Park, Florida
  • Missed Payment
  • 1
  • 1
  • 108

I went to badcock furniture and dealt with these"people" and missed one payment made arrangements to pay but with work i was unable to get to the location. They came to my place of work and followed me around. I call cs and explained that they its wrong for them to harrass me and the dm said its because i missed a payment.doesnt give the right to harrass a customer. On hold with cs to talk to a .... Read more

Was this review helpful? 5 0

     

  • Sep 15
  • Furniture and Decor
  • Warren, Michigan
  • Furniture Bedbugs
  • 1
  • 1
  • 94

Well at the end of may that pick up my sectional. The wood was broke in it so they told me they couldn't fix it in my home. Now with the bedbugs going around i ask. And the guy insure me that if they have any signs of bedbugs they would have to burn everything and replace so i said o.k so the took my furniture and they had it for two to three weeks. So now they are calling me for a payment and... Read more

Was this review helpful? 0 0

     

  • Sep 15
  • Furniture and Decor
  • Unprofessional Company
  • 1
  • 1
  • 39

Very unprofessional, when I asked questions, they laughed like it was an inconvenience to answer my inquires. They went over nothing in the contract with us and when I questioned certain things, I was flat out lied to. I understand you have a business, but I think as a customer, I have the right to make informed decisions on where my money goes. And now that I have figured it all out on my own,... Read more

Was this review helpful? 5 0

     

  • Sep 15
  • Furniture and Decor
  • Store Incompetence
  • 1
  • 1
  • 105

I have an account with RAC Acceptance for two years. I paid benefits plus incase i lost my job. I ended up losing my job and filed for benefits plus. I completed the forms provided by the manager and was assured my forms were complete and forwarded for activation of the benefits. I called the store on 10 occasions and visited the store to check on the status of the benefit. I was told each... Read more

Was this review helpful? 1 0

     

  • Sep 13
  • Furniture and Decor
  • Orlando, Florida
  • Washer Finance
  • 4
  • 4
  • 102

We received at least 2 to 3 calls a day from RAC. They had called for a week and a half when we finally were able to make the payment. We were only 3 days behind when the phone calls started. My wife was in the hospital for a week, she had major surgery a few months ago and had some complications from that surgery. So with all the other expenses that we have now, we need to wait for payday to pay... Read more

Was this review helpful? 0 0
 
×
You are reading about RAC Acceptance.
Filing a new complaint about
×