1.5
  • Delivery Crew2 votes
  • Professional staff1 votes
  • Terrible customer service17 votes
  • Exceptionally high lease fees13 votes
  • Being Lied To9 votes
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  • 4 hours ago
  • Other
  • Mattress
  • 12

RAC IS A RIP OFF THEY PREY ON COSTOMERS WHO HAVE BAD CREDIT, LOW-INCOME ETC AND OFFER THESE GREAT DEALS AND YOU WID UP PAYING 3TIMES WHAT THE COST OF THE FURNITURE IS WORTH BECAUSE THEY CAUGHT VUNERABE PEOPLE WHO ARE NNED THAT WHATS HAPPEN TO ME BEING IN NEED OF A BED DID NOT HAVE ONE HAVE SEVERAL HEALTH ISSUES I NEEDED A GGOD MATTRESS I AM PAYING FOR IT 3 TIMES I WAS LIED TO ABOUT PAYMENTS I... Read more

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  • 1 day ago
  • Furniture and Decor
  • Murrieta, California
  • Class Action
  • 65
  • REVIEW RATING 4/5

My husband and I made an agreement with RAC (Acceptance Now). The first Month Acceptance now sent someone to my home to collect payment. It wasn't due yet! I became frustrated with this company and decided to stop further payment due to the harassment. Daphne is the sales person we worked with, she continually called me and my family members, she called my husbands place of work and threatened to... Read more

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  • Feb 28
  • Furniture and Decor
  • Bellevue, Washington
  • Billing Department
  • 122
  • REVIEW RATING 4/5

We have an account with RAC. My husband was laid off for a couple of months and we had the insurance to cover if anything ever happened. At that time we were told it was paid it was because we had the insurance and everything was fine. Since my husband had a new job we been paying on the furniture every month. Last month our declining balance was $579. We made a payment today of $160 our... Read more

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  • Feb 28
  • Furniture and Decor
  • Collegeville, Pennsylvania
  • Insurance Claim
  • 52
  • REVIEW RATING 4/5

My name is Tara Reyes. I am being denied an insurance claim thru Acceptance Now due to your representative, Rema Kennedy with hhgreg , offer of deferred/partial payment w/o advising poss. loss of insurance coverage. I have forwarded all requested documents to support my unemployment claim and after a months time was advised that when deferment was granted my coverage lapsed deeming my claim,... Read more

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  • Feb 27
  • Furniture and Decor
  • New Orleans, Louisiana
  • Furniture Financing
  • 3
  • 3
  • 109
  • REVIEW RATING 5/5

Chose to do the 90 "same as cash" option. What a joke. I was a day late on a payment so I started getting anonymous phone calls. Who answers anonymous phone calls? Then I started getting calls to my job about me being late on a payment. Then "customer service" person was SO rude and harassing that I had to get my manager involved. I made an online account to pay online to make it easier. Ha! I... Read more

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  • Feb 25
  • Furniture and Decor
  • Fall River, Massachusetts
  • Staff
  • 1
  • 1
  • 135
  • REVIEW RATING 4/5

They call you and all your references repeatedly like they work for the mafia, from the first day you miss payment even though there is a grace period. I tried to put extra money down with each payment to pay it off quicker but I was told that I could not do this, that I had to either pay it off completely or continue to make payments until I had the all funds to pay off completely at once. Then... Read more

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  • Feb 23
  • Furniture and Decor
  • Atlanta, Georgia
  • 81
  • REVIEW RATING 4/5

RAC charges waiver and benefit plus fees that were not requested. RAC does not have nothing to do with Rooms to go so why are they doing business together. Both parties should be accountable to the customer. RAC should make extensions when customer is not satisfied with RTG furniture. RTG should not neglect customers issue and do all they can to make the customer satisfied. Both parties... Read more

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  • Feb 22
  • Furniture and Decor
  • Dulles, Virginia
  • Couch Financing
  • 2
  • 2
  • 266
  • REVIEW RATING 5/5

I purchased a couch from Ashley Home Furnishing in Dulles, VA in Aug. There was a RAC Acceptance Now payment plan that allowed me to make payments and the sales man said I could make the payments online. The couch was 638$. The promo was for 90 days and would have to have paid a final balance of 350$ or so on the last payment. I was NOT informed that I couldn't make that payment online; when I... Read more

Was this review helpful? 1 1

Bad customer service, please do not buy anything from tbese people they are rude and heartless. Add comment

  • Feb 16
  • Furniture and Decor
  • Hamilton, Ohio
  • Furniture Financing
  • 1
  • 1
  • 234
  • REVIEW RATING 4/5

We went there to buy some items and were approved but a few months afterwards we were hit by drunk. We discussed options with the managers and they gave us partial payments. Every time we called to make payment we would get run around at store and they would not accept the payment even though we were told by district manager it was OK. We complained several times with him about them not taking... Read more

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