RAC Acceptance Complaints and Reviews

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RAC Acceptance
Main address: 5501 Headquarters Dr. 75024 Plano TX
1-888-672-2411, ,
  • 143+18 mobile complaints
  • $170K claimed losses
  • $1.1K average
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  • 1 day ago
  • Other
  • Lake Park, Florida
  • 34

I went to badcock furniture and dealt with these"people" and missed one payment made arrangements to pay but with work i was unable to get to the location. They came to my place of work and followed me around. I call cs and explained that they its wrong for them to harrass me and the dm said its because i missed a payment.doesnt give the right to harrass a customer. On hold with cs to talk to a .... Read more

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  • 1 day ago
  • Furniture and Decor
  • Warren, Michigan
  • Furniture Bedbugs
  • 1
  • 1
  • 44

Well at the end of may that pick up my sectional. The wood was broke in it so they told me they couldn't fix it in my home. Now with the bedbugs going around i ask. And the guy insure me that if they have any signs of bedbugs they would have to burn everything and replace so i said o.k so the took my furniture and they had it for two to three weeks. So now they are calling me for a payment and... Read more

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  • 1 day ago
  • Furniture and Decor
  • Unprofessional Company
  • 1
  • 1
  • 18

Very unprofessional, when I asked questions, they laughed like it was an inconvenience to answer my inquires. They went over nothing in the contract with us and when I questioned certain things, I was flat out lied to. I understand you have a business, but I think as a customer, I have the right to make informed decisions on where my money goes. And now that I have figured it all out on my own,... Read more

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  • 2 days ago
  • Furniture and Decor
  • Store Incompetence
  • 1
  • 1
  • 42

I have an account with RAC Acceptance for two years. I paid benefits plus incase i lost my job. I ended up losing my job and filed for benefits plus. I completed the forms provided by the manager and was assured my forms were complete and forwarded for activation of the benefits. I called the store on 10 occasions and visited the store to check on the status of the benefit. I was told each... Read more

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  • Sep 13
  • Furniture and Decor
  • Orlando, Florida
  • Washer Finance
  • 2
  • 2
  • 53

We received at least 2 to 3 calls a day from RAC. They had called for a week and a half when we finally were able to make the payment. We were only 3 days behind when the phone calls started. My wife was in the hospital for a week, she had major surgery a few months ago and had some complications from that surgery. So with all the other expenses that we have now, we need to wait for payday to pay... Read more

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  • Sep 13
  • Furniture and Decor
  • Service Agreemnet
  • 63

bought a mattress set there in nov 2013 from gardner white furn. store in michigan. was told how great the program was and how it builds your credit (alright!!) in may of 2014 gardner white sales pereson calls to say the location would be moving out of store an just down the street no problem paid my payment online anyways. BUT didnt know what a bunch of idiots i would be dealing with cant ever... Read more

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  • Sep 12
  • Furniture and Decor
  • Atlanta, Georgia
  • Unprofessional Representatives
  • 81

I knew I was going to be late on a payment so I contacted RAC customer service. ( I do not like the rep at my local store). The person at customer service was helpful and pleasent to deal with. She said that the Manager of that district would get a email from them and would be calling me back. Well, the *** rep at the store called me pretending to be someone else (lmao)..she can't throw her... Read more

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  • Sep 11
  • Furniture and Decor
  • Clarksville, Tennessee
  • Overpriced Laptop
  • 3
  • 3
  • 31

Scam over priced *** 300 lap top and 2000 bucks don't do any thing with this company they rip you off Read more

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  • Sep 08
  • Appliances and Electronics
  • Lake Magdalene, Florida
  • Washer And Dryer
  • 2
  • 2
  • 141

The same thing happend to me , i went in for a washer and dryer and she didn't tell me total cost would be 4000 after ,all the fees untill after i paid my down payment and a couple of months later iwas moving so i called fo return it and they didnt tell me that once you give something back you can't Use there company for anything else, so i go to american signature to get a livingroom set and... Read more

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  • Sep 06
  • Furniture and Decor
  • Chicago, Illinois
  • Furniture Overcharge
  • 3
  • 3
  • 158

I got a mattress and box spring set from Bob's furniture RAC IN Worcester, MA... That's it. A $1200 purchase has turned into a $4500 purchase. They never ever told us that until we called for our payoff almost a year after we were making payments of $177/mo and they said if we continued with payments we still owed $4000!!! I asked them to send me all the paperwork i signed that they have on... Read more

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