1.5
  • Delivery crew2 votes
  • Professional staff1 votes
  • Terrible customer service17 votes
  • Exceptionally high lease fees13 votes
  • Being lied to10 votes
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  • Mar 26
  • Furniture and Decor
  • Furniture Financing
  • 3
  • 3
  • 184
  • REVIEW RATING 4/5

I went into the store hoping to build my credit .I was told that I was approved for 1400 in store credit .I picked out a living room group after adding sales tax total cost about $800 . Been making pymts but fell behind in February was told that I had to pay past due & a month's in advance. I paid past due & a month's in advance asked how much I left Owen so I could pay off and was told... Read more

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  • Mar 26
  • Furniture and Decor
  • Woodbridge, Virginia
  • Bedroom Set
  • 1
  • 1
  • 81
  • REVIEW RATING 4/5

The company mislead me into thinking that I was being financed thru Value City, then gave me 3 mos to pay and incur No Interest. They overcharged my bill and I tried to reach a manager for 3 months with no call backs, After the 3 mos I began getting harassing phone calls about missing my bill. The calls got worst and then they began calling all of my references and now they are calling my job. I... Read more

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  • Mar 24
  • Furniture and Decor
  • Mansfield, Ohio
  • Furniture Financing
  • 1
  • 1
  • 107
  • REVIEW RATING 4/5

I was deceived from day one rep told me i was buying the furniture i could pay on it until tax time and pay it off so paid until i got my taxes back the furniture was $2000 but on the contract it said if i chose to pay until tax time i would pay $3400 i was ok with that but made payments from oct until feb came in to pay the balance and my balance was still $3400 and i was told i missed the early... Read more

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  • Mar 23
  • Furniture and Decor
  • Charlotte, North Carolina
  • Furniture Financing
  • 1
  • 1
  • 74
  • REVIEW RATING 4/5

oMG they are the worse company ever they are located and Ashley Furniture in Greenville South Carolina they are racist and liars I try to pay off my furniture and one of the employees megan process my payment wrong she insured me that she would fix it this was February 2015 it is now March the 23rd 2015 I've called and complained Heather but she's like on her side I have not been able to pay off... Read more

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  • Mar 20
  • Furniture and Decor
  • Broken Arrow, Oklahoma
  • 89
  • REVIEW RATING 3/5

The North Oklahoma City is horrible to & deal! 1st off, they sent home with another customer's receipt. Every month when I make my payment, the same thing: Address update, yet I still haven't received paperwork or receipt. Ashley now says she won't re-send it, it will has to be signed for. Conn's-You should be ashamed to associate this company. Trust and believe, I'll NEVER USE THIS... Read more

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  • Mar 18
  • Furniture and Decor
  • Albuquerque, New Mexico
  • Opening Hours
  • 1
  • 1
  • 45
  • REVIEW RATING 4/5

I had to wait almost an hour for the employees to get back from lunch, because they couldnt go one at a time, to make my payment! I drive 30min to get to that store for them to pull this on me, i dont have all day to wait for them people have other things to do! Read more

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  • Mar 18
  • Furniture and Decor
  • Austin, Texas
  • Staff
  • 83
  • REVIEW RATING 3/5

I work for a medical company and answer a support line for hospitals. I am first tier support and transfer to second tier support. Someone called asking to go straight to a guy in second tier, saying he had just spoken with him. I asked what he was working on, and he said he wasn't sure. I asked what hospital he was calling from and he said "Uhh.. Seton". I told him I couldn't offer tech support... Read more

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Resolved

  • Mar 18
  • Furniture and Decor
  • Columbus, Georgia
  • Bedroom Set
  • 3
  • 3
  • 79
  • REVIEW RATING 5/5

After relentlessly trying to get an issued solved with this stores DEFECTIVE bedroom set,I feel like I have exhausted all avenues when it comes to trying to speak someone who can help. I contacted customer care,explained the issue,and eventually it was escalated. I spoke with the Regional Manager,John B., on the of March 13, 2015. Effective communication may sound a little trite, but that’s... Read more

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  • Mar 16
  • Furniture and Decor
  • Phoenix, Arizona
  • Bedroom Set
  • 2
  • 2
  • 220
  • REVIEW RATING 4/5

I'm very upset! I bought my daughter a very nice bedroom set here and was on the 90same as cash option and planned to payoff my daughters bedroom set on the due date they kept providing me with the 15th! When I went to make my payment the rep told me that I would need to pay 999.00 wtf! I'm very upset because they specially told me over and over that the balance was due on the 15th to pay off the... Read more

Was this review helpful? 0 0

Bought furniture thru Rac. Paid all payments on time. They even double charged me one month. Missed the last payments to pay it off by two days. They stick you 400 dollars fee. Tried to talk to the rep then the sales manager both incompetent. I will never use this scam again.I will also be in front of there store this weekend warning people of there practices. Add comment

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