RAC Acceptance Complaints and Reviews

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RAC Acceptance
Main address: 5501 Headquarters Dr. 75024 Plano TX
1-888-672-2411, ,
  • 162+25 mobile complaints
  • $230K claimed losses
  • $1.2K average
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  • Oct 26
  • Furniture and Decor
  • Tennessee, United States
  • Horrible Customer Service
  • 1
  • 1
  • 105

When I set up my account with RAC at Ashley Furniture in Cordova, TN, I was told I was not allowed to have my payment set up on the 15th of the month; after first being told that I could do so. So a few of my payments have been late because if this and the way I am paid at work. I tried to call and make my payment today and the "manager" told me I had to make 2 payments!!! I told her I was only... Read more

Was this review helpful? 4 2

     

  • Oct 22
  • Furniture and Decor
  • Brandywine, Maryland
  • Mattress Resale
  • 1
  • 1
  • 143

RAC Acceptance is really Rent-A-Center, even though they tell you they are not. When you report them to the BBB it comes up as Rent-A-Center. They resale mattress over and over and keep making profit of used mattress. I purchased a mattress in August 2013 from Regency Furniture, under the RAC acceptance program. The mattress I picked on the floor was not what I received. It was delivered with... Read more

Was this review helpful? 2 0

     

  • Oct 21
  • Furniture and Decor
  • Grand Prairie, Texas
  • Poor Customer Service
  • 43

This group of people are the most horrible customer service I have encountered in this United states. I plan to report their inconsistencies and mischievousness to BBB and any agency that can probe and investigate them. They are a danger to Americans especially those trying to get on their feet. I wonder how they turn criminality to legality. I will continue to look for justice until I get help.... Read more

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  • Oct 20
  • Furniture and Decor
  • Charlotte, North Carolina
  • Debt
  • 1
  • 1
  • 83

Too much inconsistency. One account Manager says one thing and the other says another. They have no accountability to the stores that they work in. I asked for a manager on Ashley Furniture side and they refuse to help. But when purchasing, they have much to say due to the sales commissions! I had the 90day plan, but each time I inquired there was a different answer. Inconsistency! I pay online... Read more

Was this review helpful? 2 0

     

  • Oct 18
  • Furniture and Decor
  • Rude Customer Service
  • 75

Unless you are signing a new contract you will experience rude customer service these people. Value city E. main St Columbus, OH. I went in to see what they were all about and while I was sitting waiting the loan officer or whatever they call them, was talking about a customer who had just left. She was so rude and judgmental, that I got up and left.I did not want her to talk about me that way.... Read more

Was this review helpful? 1 0

     

  • Oct 17
  • Furniture and Decor
  • Brooklyn, New York
  • Furniture Financing
  • 1
  • 1
  • 177

Fourteen months ago I went into a furniture store that offered financing. I was told without a doubt I would be approved. We picked out the furniture, I was told we had to go through this process in order to collect an amount to finance. Three hours later I went to the representative from your company Maggie and she then stated I had to leave a deposit in order to start the application process. I... Read more

Was this review helpful? 1 0

Beware of Raq Acceptance...make sure you know what your signing because tbey will take you on a 3 year ride if your not smart. Shop somewhere else...there are people who dont want to RIP You off. Add comment

This is the worst deal I made in my whole life. I have paid for a TV PLASMA almost $5,000. so far which original price was $1,400. Everytime I ask for my balance no body has an answer. First and last time, you guys out there do not make business Add comment

     

  • Oct 16
  • Shopping
  • Duluth, Georgia
  • Furniture Payoff Charges
  • 2
  • 2
  • 89

I AM TRYING TO PAY OFF MY FURNITURE BILL AT AMERICAN SIGNATURE FURNATURE AND EVERY ASSOCIATE GAVE ME A DIFFERENT PAYOFF AMOUNT. THEY DON'T KNOW WHAT THEY ARE TALKING ABOUT. IT'S IMPOSSIBLE TO REACH THE CORPORATE OFFICE AT 800 275-2696 OR 888 672-2411 NO ONE ANSWER THE PHONE. VERY UPSET ;-(. THE LOCATION IS IN GWINNETT COUNTY GEORGIA AT AMERICAN SIGNATURE FURNITURE. IF YOU UNDERPAY THEY KEEP... Read more

Was this review helpful? 1 0

Rac is a scam one year after starting this program and 2200 dollar's later. I called to pay them of thinking well it can't be that much well It's 1700 more to pay them off. Which if my calculation is 3900 for a 1900 bill. Can someone tell me is this legal or can we get a lawsuit going. Add comment

 
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