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2.8

I have use the internet from Primus for over two years and the experience was BAD! The first year of use was alright bad connection only occur once in a while, but since the second year starts, I can barely load stuff from youtube, don't even mention other website.

i called into the tech support, they fixed it, but it went back to the same after 2days.

One month later, i had a moving inquiry on my internet, it took them ONE WEEK just to let me know that they don't provide internet at the new address, when i called in to cancel the service, the guy told me he can offer me a better internet and call in other technician to do the installation. And after another freaking WEEK they called me and say the cable internet is out of stock! But they can give me another kind of internet, but they can only sent people here after 2 weeks, so i waited, and after two weeks, i had to call in myself AGAIN to ask when is the technician coming.

i was told that they are actually not able to provide service at me new address. So if i didnt call in, I will just stay forever waiting and paying for the internet that I never had. I am so freaking angry about the service, the people Primus have are badly trained and useless. Everything you guys do is slow, honestly, train you freaking people better please!!!!

they promise stuff that they dont even know what's going on!!!!!!!!!!!!!!!! I will NEVER recommend primus to anyone i know!!!!!!!

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Full refund.

Primus Canada Cons: No service no follow up calls, Incompetent, Worst customer service ever, Incompetent staff.

Location: Old Toronto, Ontario

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